What we collect: Account details, identity verification, payment info, and technical device data.
Why we collect it: To manage your account, process payouts, prevent fraud, and comply with legal rules.
Who sees it: Only our internal authorized team and trusted service partners (payment/verification).
Retention: Kept for the duration of your account and as required by Malaysian law.
Your Control: You can request data access or deletion via our support channels.
1. Introduction and Scope
This Privacy Policy outlines how mm3377 collects, uses, and protects the personal information of our users in Malaysia. By registering an account or using our services, you agree to the practices described in this policy.
This policy applies exclusively to our platform. It does not apply to third-party websites, external payment gateways, or other services you may visit after leaving our site. We encourage you to review the privacy policies of any third-party service you interact with.
2. Personal Information We Collect
Account & Identity
Information provided during registration to establish your identity and manage your user profile.
Verification Documents
Documents requested for KYC (Know Your Customer) processes to prevent underage gambling and fraud.
Payment Data
Transaction details and payment methods used to facilitate secure deposits and withdrawals in MYR.
Gaming Activity
Records of games played, betting history, and transaction logs to ensure fairness and account security.
Technical Data
IP addresses, browser type, device identifiers, and operating system data for security and optimization.
Communication
Records of interactions with our customer support team via the channels available on this site.
3. How We Collect Data
We gather information through three primary channels:
Directly from You: When you register, update your profile, upload KYC documents, or contact support.
Automatically: Through cookies and technical logs when you navigate our website or use our app.
Partner Providers: From payment processors and identity verification services that assist in validating your account.
4. Why We Use Your Data
Your data is processed for the following essential purposes:
Account Management: Creating and maintaining your account and processing your login requests.
Financial Transactions: Processing deposits and withdrawals efficiently and securely.
Security & Compliance: Verifying your age, identity, and preventing multi-accounting or fraudulent activities.
Service Improvement: Personalizing the gaming experience and improving website performance.
Legal Obligations: Fulfilling reporting and record-keeping requirements applicable to gambling operators.
Marketing: Sending promotional offers and updates, but only if you have provided explicit consent.
5. When We Share Data
We do not sell your personal data to third parties. We only share information with:
Legal Authorities: When required by applicable laws in Malaysia or to respond to a valid legal request.
6. How We Protect Data
We implement robust security measures to keep your information safe:
Encryption: Using industry-standard encryption for data in transit.
Access Control: Restricting internal access to personal data to authorized personnel only.
Data Isolation: Keeping sensitive payment information isolated from general account data.
Continuous Monitoring: Actively monitoring systems for unauthorized access or potential threats.
7. Cookies and Tracking
We use cookies to enhance your experience and secure your session. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.
8. Your Rights
Depending on your jurisdiction, you have the following rights regarding your data:
Access & Correction: Request a copy of your data or correct inaccuracies.
Deletion & Portability: Request the removal of your data or its transfer to another service.
Objection & Withdrawal: Object to specific processing or withdraw your consent for marketing.
To exercise these rights, please contact our support team via the channels available on our Support Page.
Note: Even after account closure, we are required to retain certain transaction and identity data to comply with gambling regulations and anti-money laundering rules.
9. How Long We Retain Data
We retain your personal information for as long as your account remains active. Once an account is closed, we keep the data only for the period required by applicable law in Malaysia to meet legal, auditing, and regulatory obligations.
10. Age Limits
Our services are strictly restricted to individuals aged 18 years and older. If we discover that a minor has created an account, that account will be terminated immediately, and any remaining funds will be handled according to our internal security protocols.
Parents or guardians who believe a minor is using our platform should report the account via our Support Page.
11. Cross-Border Transfers
To provide our services, some of our technical and payment partners may operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed.
13. Contact Us
If you have any questions or concerns regarding your privacy or the way your data is handled, please reach out to us through the official contact methods listed on our Support Page.
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